Privacy policy
This policy explains what personal data Hands Down collects, why we collect it, who we share it with, how long we keep it and what rights you have over it. We do not sell your personal data.
1. Who we are
639HZ LLC, trading as Hands Down, registered at 30 N Gould St Ste R, Sheridan, WY 82801, United States, is the controller responsible for the personal data described in this policy. You can reach us at hello@handsdownbeauty.com for any privacy matter.
2. The data we collect
| Category | Examples | Where it comes from |
|---|---|---|
| Identity and contact | Name, email, telephone, delivery and billing address | You, at checkout or in your account |
| Order data | Products bought, order value, order history, returns | Generated when you order |
| Payment data | Card type, last four digits, authorisation result | Our payment providers. We never receive or store your full card number |
| Account data | Login credentials, saved addresses, preferences | You, if you create an account |
| Marketing data | Consent status, email engagement, preferences | You, and our email platform |
| Technical data | IP address, device, browser, pages viewed, referring site | Cookies and similar technologies |
| Support data | Messages, photographs you send us, claim history | You, when you contact us |
3. Why we use it and on what basis
| Purpose | Legal basis |
|---|---|
| Processing, fulfilling and delivering your order | Performance of a contract |
| Customer service, returns and claims | Performance of a contract |
| Fraud prevention and payment security | Legitimate interest and legal obligation |
| Accounting, invoicing and tax records | Legal obligation |
| Marketing emails and news of new drops | Your consent, withdrawable at any time |
| Measuring and improving the website | Your consent for analytics cookies, otherwise legitimate interest |
4. Who we share it with
We share the minimum data necessary with the categories of service provider listed below. Each is bound by contract to process data only on our instructions. We do not sell your personal data and we do not share it for cross context behavioural advertising in exchange for money.
- Our e-commerce platform, which hosts the store and the order database.
- Our payment providers, who process the transaction and carry out fraud checks.
- Our fulfilment partner and the carriers, who need your name, address and telephone number to deliver.
- Our email marketing platform, where you have consented to receive marketing.
- Our analytics and advertising providers, subject to your cookie choices.
- Professional advisers and the authorities, where we are required to do so by law.
5. International transfers
Some of our service providers, including our fulfilment partner, operate outside the United States. Where personal data is transferred internationally we require appropriate contractual safeguards, including standard contractual clauses where applicable, so that your data continues to be protected.
6. How long we keep it
| Data | Retention period |
|---|---|
| Order and invoicing records | Retained for the period required by applicable tax and accounting law |
| Account data | Until you close your account, then deleted or anonymised |
| Marketing data | Until you withdraw consent, then suppressed so that we do not contact you again |
| Support correspondence | Three years from the last contact |
| Technical and analytics data | Thirteen months maximum |
7. Your rights
Depending on where you live, you may exercise the following rights over your personal data. We respond within thirty days and we never charge for a first request.
- Access. Obtain a copy of the personal data we hold about you.
- Correction. Have inaccurate or incomplete data corrected.
- Deletion. Ask us to delete your data, subject to our legal record keeping obligations.
- Portability. Receive your data in a structured, machine readable format.
- Objection and restriction. Object to processing based on legitimate interest, or ask us to restrict processing while a request is examined.
- Withdraw consent. Unsubscribe from marketing at any time, using the link in any email or by writing to us. This does not affect processing carried out before withdrawal.
California residents
Under the California Consumer Privacy Act as amended, California residents additionally have the right to know the categories and specific pieces of personal information collected, the right to delete, the right to correct, the right to opt out of the sale or sharing of personal information, the right to limit the use of sensitive personal information, and the right not to receive discriminatory treatment for exercising these rights. We do not sell personal information and we do not knowingly sell or share the personal information of consumers under sixteen.
To exercise any right, email hello@handsdownbeauty.com with the subject line PRIVACY REQUEST. We may need to verify your identity, normally by confirming details of a recent order. An authorised agent may submit a request on your behalf with written proof of authorisation.
8. Cookies
Cookies are small files placed on your device. We use the categories below. You can accept, refuse or change your choices at any time through the cookie banner or your browser settings. Refusing non essential cookies does not prevent you from browsing or ordering.
| Category | What it does | Can you refuse it |
|---|---|---|
| Strictly necessary | Cart, checkout, security, load balancing | No, the site cannot work without them |
| Functional | Remembers preferences such as language and saved items | Yes |
| Analytics | Measures traffic and how pages perform | Yes |
| Advertising | Measures campaign performance and limits repetition | Yes |
9. Security
We implement appropriate technical and organisational measures to protect your data, including encrypted connections, access restricted to the people who need it, and providers selected for their security standards. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach were to affect your rights we would notify you and the competent authority as required by law.
10. Children
Our website is not directed at children under thirteen and we do not knowingly collect their personal data. If you believe a child has provided us with personal data, contact us and we will delete it.
11. Changes to this policy
We may update this policy to reflect changes in our practices or in the law. The date at the top of this document indicates the last revision. Material changes will be signalled on the website.
12. Contact
For any question about this policy, email hello@handsdownbeauty.com or call +1 (307) 213-4408. Our customer care team replies within one business day, Monday to Friday.