Refund policy

Hands Down is a trading name of 639HZ LLC.
10202 Beaver Cir, Cypress, CA 90630, United States
Email: hello@handsdownbeauty.com
Phone: +1 (307) 213-4408
Customer support: Monday to Friday, 9am to 5pm ET. We reply within one business day.

Right to change your mind

You have 30 days from delivery to request a return.

What can be returned

Press-on nail sets, glue, adhesive tabs, removers and prep tools can be returned if they are unopened and unused, with their seal and original packaging intact.

What cannot be returned

For reasons of hygiene, we cannot accept the return of a product whose seal or packaging has been opened, or of a set that has been applied. This does not affect your rights if the product is faulty, damaged in transit, or not what you ordered.

How to request a return

Write to hello@handsdownbeauty.com with your order number and the items concerned. We reply within one business day with the return address and instructions. Please do not send anything back before you have heard from us.

Return shipping

Return shipping is paid by the customer, except where the product is faulty, damaged in transit or not what you ordered. In those cases we cover the cost.

Refunds

Once your return arrives and is checked, we refund within 5 business days to the original payment method. Your bank may take a few days more to display it. Original shipping charges are refunded when the return is due to our error.

Faulty or incorrect items

If an item arrives faulty, damaged or incorrect, contact us within 14 days of delivery with your order number and a photograph. We will replace the item or refund it in full, including shipping, and you will not have to send it back at your own cost.